Made in Saudi

Exchange and return policy:

We are FOMCO INDUSTRIAL GROUP

We trust in the quality of our products and are always keen to provide the best after-sales services to our customers in terms of product maintenance and quality. Many goods are covered by warranties and the right to maintenance, replacement or return.

We are always keen to provide the best after-sales services to our customers, including maintenance, guarantee and product quality, in line with the provisions of the Ministry of Commerce and Investment.

Good to know that:

The warranty begins from the day of receipt, and when there are notes, the original purchase invoice must be presented as proof of purchase. The invoice copy is not relied upon to apply the warranty. This (replacement, return, and warranty) applies to the first beneficiary only and all services provided by the company.

Replacement, return and warranty policy Furniture section (mattresses, sofas and beds)

10 year warranty

This warranty covers defects in materials and workmanship in the components of the mattresses and sofas described below:

The wooden structure in sofas and bedrooms

Foam pulp found in foam mattresses and sofas

Latex core found in latex and memory mattresses

Broken zippers

Mattresses and sofas falling more than 5 cm deep

Bedrooms and dining tables guarantee:

The warranty includes general maintenance and installation for two years and does not include spare parts.

The warranty service excludes (and does not include) malfunctions resulting from:

This warranty does not apply to products that have undergone external maintenance and the product has been damaged, damaged or scratched.

Cuts in the fabric or loose stitching in the mattress and sofa.

It also does not apply to products if chemicals are used for cleaning, or the color of the fabric changes due to dirt or burning after use.

Loss of the official invoice stamped with the warranty seal.

Moving the mattress in an inappropriate way, causing it to warp or twist.

Mattress springs fall when using a bed that is not intended for a mattress or does not have sufficient springs.

Moisture and liquid spills. Any liquid leakage on the mattress or bed leads to damage.

The appearance of the body shape is not a manufacturing defect and is not considered a drop in the mattress or sofa if it does not exceed 5 cm.

Used products (such as sheets, covers, pillows, and pillows).

Gifts, accessories, lampshades, as well as side service tables or glassware and carpets.

The company's exchange, return or maintenance policy is in accordance with the following terms and conditions:

An exchange is permitted within 3 days or a return is permitted within 3 days from the date of issuing the invoice and before receiving the goods.

Exchange or return is permitted within 3 days from the date of receipt in the event of a manufacturing defect, provided that the goods are in the same original condition upon receipt and must be salable in good condition and not be manufactured to special specifications requested by the customer.

When accepting the return of the goods and the amount paid, the company transfers the amount to the beneficiary who has the invoice within 10 working days using the same payment method and process.

When accepting the return of the goods and the amount paid by credit card (stc, visa, master card), the company transfers the amount to the beneficiary who holds the credit card within 60 working days.

Any product that was manufactured based on the customer’s desire and choice, with specifications, designs, or sizes of the customer’s choice, or a color change, addition, or modification, the customer does not have the right to request a replacement or refund after 3 days from the date of issuance of the invoice.

The post-warranty maintenance service has a financial value, and the financial value is estimated after the product is detected.

Maintenance should only be available within the cities where the company’s branches are located, and if outside of them, delivery fees are paid, the products are received at the factory, and a maintenance request is issued, provided that it is delivered to the customer within a period of 15 to 30 days.

If the customer does not receive the contents of the invoice within 5 days from the date of delivery, a storage fee of 50 riyals per day will be charged, provided that the storage period does not exceed 60 days. If this period expires and the customer does not receive or does not request delivery, the administration has the right to take what it deems appropriate regarding The goods are without any responsibility on them, and the customer has no right to demand delivery of the order in the invoice or any compensation.

In the event that the contents of the invoice are released to the customer and delivery is not possible for reasons specific to the customer, which results in a return and delivery at another date, a delivery fee will be charged to the customer in the amount of 250 riyals.

If it is agreed to return the amount of the goods after the delivery team arrives to the customer, the purchase amount will be returned, deducting the delivery value.

In the event that the order is delayed beyond the delivery date, the customer will be compensated for each day of delay, 50 riyals, up to a maximum of 20% of the invoice value. Weekends and force majeure circumstances such as natural disasters, shipping conditions, and the impact or disruption of navigation traffic are not included in the compensation.

In the event of an error on the part of the customer in the measurements, the company has the right to deduct exchange and delivery fees.

If the customer pays a fee to raise sizes, it will be deducted from the value of the invoice if the customer completes the purchase process. If the purchase is not completed within a maximum period of 60 days, he has no right to claim these fees.

Cushions and rugs cannot be exchanged or returned after customer receipt.

The company is not responsible for any defect or deficiency after the customer signs the delivery bond.

In the event that the customer does not receive the installation team on the specified date agreed upon with the customer, the company will calculate transportation fees that the customer will bear in full.

The customer must prepare the installation site and put it in a state of readiness, as the company is not responsible for dismantling and moving the furniture located on the site.